Traveling the customer journey
Digicel Trindad & Tobago, the top mobile provider in the Caribbean, partnered with dealerships to make purchasing and registering SIM cards readily available everywhere. Digicel turned to mSurvey to automate the time-consuming process of manual SIM registration.
After activating a SIM card, mSurvey enables customers to digitally send personal information to Digicel cutting registration time in half. The switch to automated registration generated a visible increase in revenues and SIM card registrations.
Administratively, registration numbers are being automatically sent to a particular location, a step that was previously done manually, making mSurvey an indispensable partner for a billion dollar telco in an emerging market .