Traveling the customer journey


Digicel Trindad & Tobago, the top mobile provider in the Caribbean, partnered with dealerships to make purchasing and registering SIM cards readily available everywhere. Digicel turned to mSurvey to automate the time-consuming process of manual SIM registration.

After activating a SIM card, mSurvey enables customers to digitally send personal information to Digicel cutting registration time in half.   The switch to automated registration generated a visible increase in revenues and SIM card registrations.

Administratively, registration numbers are being automatically sent to a particular location, a step that was previously done manually, making mSurvey an indispensable partner for a billion dollar telco in an emerging market .  


“Some of the great benefits of mSurvey’s technology were its ease of use, ease of integration with our current systems, and reliability. “
— Samantha de Boehmler, Customer Experience Manager - Digicel